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Returns via Mail
PrimetimeRecovery.com will credit your payment for a returned item:
In addition to the requirements above, items must be returned to the return address included with your order and you must follow the instructions regarding returns that are included with your order, including providing the reason for your return, the nature of any defect, and the original order number. Up to $5.00 return shipping costs will be credited if the return is due to a defect in the item or a PrimetimeRecovery.com error. You will not be charged additional fees for replacement shipments. Please allow up to three weeks for returns to be processed. We will notify you via email of your credit or exchange. If you paid by check or money order, a Primetime Recovery Account will be created and credited, or at your option you will receive a refund. If you paid by credit card, you will receive a credit to that account. PrimetimeRecovery.com recommends that you send your returned items via an insured carrier. PrimetimeRecovery.com is not responsible for lost or damaged returns. If you have questions regarding where to send your return or have additional questions please contact our Customer Care Department. If your CD or cassette case is damaged, our Customer Care Department will be happy to mail you a replacement.
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